What is Guaranteed Hire Car Plus

Guaranteed Hire Car Plus
1. What is Guaranteed Hire Car Plus?
Guaranteed Hire Car Plus is available on your comprehensive motor policy for a small extra premium. The additional benefits include:
1.A replacement car for repairs and for total loss or if the car is stolen
2.A hire car of a similar physical size to your own

2. What is meant by similar sized car?
Unlike the majority of hire car products, Guaranteed Hire Car Plus will provide you with a car of a similar size to your own. We look to match the physical size of your car (up to a large family estate car) and consider your engine size although we can’t guarantee a precise match. If you have a van, we will endeavour to match it's physical size.

We cannot guarantee you will get the same car as your own as this would involve matching makes and models of cars, colours, optional extras and modifications which is not possible for us to do.

3. Who does Guaranteed Hire Car Plus apply to?
It applies to all drivers insured under the policy.

4. Can I use Guaranteed Hire Car Plus more than once a year?
Once purchased Guaranteed Hire Car Plus can be used whenever a valid claim is registered. There is no limit to the number of times it can be used in one year.

5. Will my No Claims Discount (NCD) be affected?
Guaranteed Hire Car Plus as a product will not impact NCD, however it can only be used when a valid claim has been registered which may impact NCD.

6. Do you provide a hire car for disabled drivers?
We will endeavour to provide disabled drivers with a suitable hire car. If we are unable to provide a suitable hire car, we will pay travel costs up to the amounts stated in the relevant section of your policy booklet.

7. Do I have to pay an excess if I have an accident in the car?
An excess will be payable if you have an accident in a hire car provided under the Guaranteed Hire Car Plus option. You will pay the current level of excess on your policy. Please refer to your schedule for your details of windscreen excess.

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Payment
1. How can I pay for my policy?
If you would like to buy your policy online, we can accept payment from the following Credit or Debit cards in one lump sum: Visa, Access, MasterCard, American Express and Switch. If you would like to pay for your premium by Direct Debit you can pay in one lump sum or monthly instalments. If you choose to pay by Direct Debit, you will be asked to pay a deposit using one of the card types listed above. We do not accept Solo and Electron online but if you select direct debit lump sum you can enter the sort code and account number shown on your Solo and Electron card. If paying by card, "card number" refers to the long number shown across the middle of your card (this is between 16 and 21 digits).

2. Is it safe to pay for my policy on the Internet?
Yes. Our site uses 128-bit encryption that disguises and protects your personal and payment details and prevents them from being accessed by or disclosed to third parties.

3. Can I pay for my car insurance using someone else’s credit card?
Yes, you can use someone else’s card to pay your premium, but you'll need to get their permission first. A receipt will be sent to the cardholder.

4. Can I pay by instalments?
You may be eligible to pay by instalments, subject to our normal instalment criteria.

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Claims

1. How do I make a claim?
If you are unfortunate enough to be involved in an accident or have your car stolen, vandalised or damaged in any way, you can call us to report a claim on 0845 603 3590. We will provide you with the support you need, details of the repairer nearest to you and all the steps involved. As a Churchill customer, you will always receive the highest standards of service.

2. How do I track my car claim?
Please call us on 0845 603 3590 to discuss your claim.

3. What is an excess?
An excess is the amount you must pay towards any claim.

4. Do I have to pay an excess if my windscreen is repaired?
Yes, you do need to pay a small excess if your windscreen is repaired. An excess is also payable when a windscreen is replaced.

5. Do you offer a courtesy car as standard in the event of an accident?
If you purchased a policy before 22/06/2008, & your vehicle is damaged as a result of a claim that is covered by your policy, we will provide you with a courtesy car for the duration of the repairs, if you are using one of our recommended repairers to repair your vehicle.